Current opportunities


Volunteers at Citizens AdviceThere are many ways you can get involved in your local office and volunteer your time!

Volunteer roles include:

Adviceline telephone operator
Gateway Assessor
Generalist Adviser
Research and Campaign Coordinator

Thank you to Chris Ford, from our Okehampton office- who has written a short piece on his experience of volunteering for us: Life as a volunteer...

Please email to express and interest and find out if there are any vacancies in your local office




Current vacancies

To request an application pack please contact

Training Administration Officer

Post title: Training Administration Officer
Contract: Permanent
Salary: £15,000.00 pro rata per annum
Hours: 15 hours per week (flexible)
Location: Barnstaple
Report to: Training Officer
Start Date: To be confirmed

Job Description:

  • Send out volunteer applications, monitor responses, arrange interviews, request and monitor two references for each volunteer and issue acceptance/decline letters.
  • Send out mandatory volunteer documentation, ensuring it is returned completed, and create and maintain training records for all volunteers.
  • Add volunteers to the Online Booking System and book Citizen Advice training days using the Online Booking System.
  • Prepare all training material, making sure the latest version is being used, and make available either electronically or in paper form.
  • Monitor all training emails and respond to all trainees requests in liaison with the Training Officer.
  • Book venues for in office training courses and arrange observations.
  • Arrange follow up days with trainees until signed off.
  • Order CA certificates when competency is achieved.
  • Create feedback forms for training courses.
  • Liaise with offices to identify training needs and ensure all are aware of forthcoming training and monitor take up.
  • Use computer, photocopier together with all other office equipment as appropriate.
  • Maintain and monitor effective and efficient administrative systems.
  • Abide by health and safety guideline and share responsibility for own safety and that of colleagues.
  • Carry out any other tasks which may be within the scope of the post to endure the effective delivery and development of the service.

Closing Date:  15th January 2018