Latest News

Consumer Troubles?

Date: 
15th December 2016

“I bought a microwave two months ago but it’s broken already and won’t switch on. I went back to the retailer and they said they could have a go at repairing it, but I may have to pay a fee. Should I have to pay to get it fixed?”

If your microwave is broken and it’s not your fault you shouldn’t have to pay the retailer to repair it.

Because you bought your microwave less than six months ago - you have the right to return it and get a free repair, a replacement or a refund. This applies whether you bought the item online or from a shop.

Check your retailer’s returns policy to see how you should return it - some will collect it for free, while others ask you to return it through a delivery service or to a store. You’ll need to show proof of purchase, such as a receipt or email confirmation, and explain the problem.

They should then offer to either replace or repair your microwave free of charge, if it’s repairable. If both options are possible, the retailer should consider which will be the quickest and most convenient for you when making a decision.

If your microwave is sent away for repair but still doesn’t work, you will be entitled to a full refund instead. You can also ask for a refund if your microwave is replaced with a different model.

For more information use Citizens Advice’s online  faulty goods tool or contact the Citizens Advice consumer service on 03454 04 05 06.

Copyright Torridge, North, Mid and West DevonCitizens Advice. For the most up-to-date advice, please visit www.citizensadvice.org.uk, pop into your local office or call Adviceline on 03444 111 444

Gallery - click to view the larger version: