Research and Campaigns

As well as helping individuals by giving them advice about their particular situation, we campaign locally and nationally for change on the issues and policies that affect people’s lives. You can find out more about current issues of concern at our national campaigns website.

As a service we hold a huge amount of insight and data about the problems our clients and their wider communities face.

  • To help us research issues further
  • To influence decision makers to change policies and practices
  • To campaign to get decision makers to change policies and practice

For more information on Research & Campaigns at Citizens Advice watch this video on Youtube HERE

The stories our clients tell us provide a unique insight into the problems faced by people in the UK. With over two million clients each year, this evidence is hard to ignore. We speak up about the policies and services that cause people problems and campaign at Local and National levels to try and change the unfair policies that we have identified.  

Find out how you can get involved in our Research and Campaigns work HERE

Citizens Advice regularly publishes policy research on issues affecting clients of our service. We use this evidence to campaign for changes in policies and services.Many of the discrimination problems dealt with by local Citizens Advice are work related. We also cover equality issues in areas such as welfare, housing and consumer.Changes in immigration and asylum legislation have caused difficulties for our clients as well.

Citizens Advice campaigns

Current Campains:

Personal Independence Payments (PIP)


Over the years we have campaigned on a range of different issues in order to improve the policies and services that affect our clients. These are just a handful of the campaigns we are most proud of.

Access to Essential Services 

You can read our report here

Universal Credit

What was the problem?

We were concerned that low income families on universal credit were likely to see support for childcare costs decrease from a maximum of 95 per cent to 70 per cent. This would mean that most low waged parents with young children wouldn’t be better off in work.

What happened?

The Government announced it would implement one of our key recommendations to increase the support available for childcare costs from 70 per cent to 85 per cent. More about our universal credit campaign


What was the problem?

Every year, tens of thousands of people experience unacceptable and sometimes aggressive harassment at the hands of bailiffs. We campaigned for tighter regulation of the bailiff industry and to increase awareness of people's rights regarding bailiffs.

What happened?

Following our campaign the Government published new guidance for local authorities on collecting council tax arrears. This means 1.5 million residents are better protected from aggressive bailiffs and millions more could be once the Government implement mandatory training and certification for all bailiffs in April. More about our bailiffs campaign.