Session Supervisor


Post title:              Supervisor


Contract:               Permanent


Salary:                   £23,460.00 per annum


Hours:                   37 Hours per week


Location:     Peripatetic (with cover for North and Mid Devon areas, primarily Tiverton and Barnstaple)      


Report to:             Advice Services Manager


Start Date:            To be agreed



Manage the practicalities of the advice session and ensure adequate staffing and resources.


Provide an appropriate level of support and supervision to individual workers depending on their level of competence.


Monitor the case records/telephone calls of designated staff to meet quality standards and service level agreements.


Ensure remedial and development issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.


Keep technical knowledge up to date and provide technical support 






Volunteer Finance Trustee

We’re seeking a Finance Trustee to join our Board. Being a Trustee is a rewarding role and offers the opportunity to contribute to your local community.

We are an independent charity affiliated to Citizens Advice nationally. We provide free, independent, impartial and confidential advice on all subjects to members of the local community.

Our Trustees are volunteers and responsible for setting the overall strategic direction and development of the charity, and ensuring that we meet the needs of the local community. They are also responsible for governance, and for ensuring that financial controls and an effective fundraising strategy are in place.

We welcome applications from people of all backgrounds who can bring different skills, experience and perspectives to strengthen our Board. In particular, we are looking for a finance trustee to oversee the financial management of our charity.

We meet as a Board eight times per year (including the AGM) at different locations – so some travel is involved. Meeting times can be flexible to suit the group. Trustees also lead projects and do work outside of Board meetings as agreed with the Chair. All new Trustees are supported with an induction programme to help them understand the work of Citizens Advice nationally and locally.

The Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender and sexual orientation.

For the Finance Trustee role you will need to possess a recognised accountancy qualification such as ACA, ACCA, CIMA, CIPFA.

N.B. Our Memorandum and Articles of Association state:

“No person may be appointed as a Trustee if he or she is a paid or volunteer worker at any bureau operated by the Charity.”

 Therefore, if you wish to accept a role as a Volunteer Trustee you would be required to resign from an other paid or volunteer position with our Charity.


Volunteer Assessors Wanted!

We are looking for enthusiastic Volunteer Assessors in Mid & West Devon for our Tiverton, Crediton and Okehampton offices. This role may involve office or remote working, this will be discussed further after successful interview.

What will you do as an Assessor?

  • Complete an introduction to Citizens Advice and training for your role
  • Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
  • Find information about the clients’ problems and help them to understand their options
  • Refer or signpost for more specialist or in depth advice where needed

What’s in it for you?

  • Make a real difference to people’s lives
  • Learn about a range of issues such as benefits, debt, employment and housing
  • Build on valuable skills such as communication, listening and analysing
  • Increase your employability
  • Work with a range of different people, independently and in a team.
  • Have a positive impact in your community-We’ll reimburse your expenses too.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • Be friendly and approachable
  • Be non-judgmental and respect views, values and cultures that are different to your own
  • Have good listening skills
  • Have excellent verbal and written communication skills
  • Have good IT skills
  • Be able to understand information and explain it to others
  • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • Be willing to undertake training in your role

How much time do you need to give?

Ideally we ask for at least 1 day per week, for at least 12 months. We can be flexible, so come and talk to us.

The Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from candidates from all backgrounds regardless of age, disability, gender and sexual orientation.



Student Volunteering

Good quality advice can make a huge difference to people’s lives. Four out of five people who came to us for help said the advice they received improved their lives, including reducing stress and improving their finances.

Volunteering for TNMWD Citizens Advice not only gives you the opportunity to make a real difference to people’s lives, it allows you to learn new skills and support your local community.

We have various volunteering opportunities available including Receptionists, Administrators, Adviceline Operatives, Webchat Operatives, Face to Face Advisers and Fundraisers and are looking for volunteers from all walks of life. We currently have offices in Barnstaple, Bideford, Crediton, Holsworthy, Ilfracombe, Okehampton, South Molton, Tavistock, Tiverton and Torrington.

If you can commit to a few hours a week and want to try something new then come and volunteer with us.

We will give you all the training you need as well as support from a trained supervisor and pay travel expenses.

The Citizens Advice service is committed to valuing diversity and promoting equality.  We encourage and welcome applications from volunteers from all backgrounds regardless of age, disability, gender and sexual orientation.

The find out more you can click on the link below or contact our Training Team who will be happy to answer any queries.

Email [email protected] or telephone 01237 426070

What our volunteers do - Citizens Advice

We are indebted   to over 20,000 highly trained volunteers who support the delivery of our   work. Our volunteers come from all sorts of backgrounds and help with everything we do: fundraising, IT, administration, campaigning, trusteeship,   supporting witnesses - and, of course, giving advice.

Click on the roles below to see the full Role Descriptions

Assessor - Face to Face, Adviceline and Webchat





Research and Campaigns


Are you a student? Do you want to gain practical experience? Could you volunteer a few hours a week?

If the answer to these questions is yes, join us as a volunteer and help change people’s lives – and it will look great on your CV.

Get in touch to find out more about our volunteering opportunities.

Email [email protected] or telephone 01237 426070

Click below to see why Eleanor volunteers for Citizens Advice.

Student Volunteering

Eleanor FINAL VERSION with subtitles.mp4

 A Day in Life of a Volunteer

Thank you to Chris Ford, from our Okehampton office- who has written a short piece on his experience of volunteering for us: Life as a volunteer...