Citizens Advice Public Site:
The Citizens Advice website is the main public information service of Citizens Advice, providing people with round-the-clock access to CAB information on their rights - including benefits, housing and employment, and on debt, consumer and legal issues.
We aim to empower people by providing them with the information they need to solve their own problems and to signpost them to appropriate advice when necessary. The site helps you to have a better understanding of your rights and entitlements, and also to take the first steps in resolving your problems.
You can also call our Adviceline on 03444 111 444 to speak to one of our local, fully trained volunteers and access information and advice on the issues you are facing. Lines are open 9:30-4pm Monday to Friday
Face to Face:
Visit your local office to speak to someone face to face at one of our drop in sessions (no appointment necessary at most offices)
Get help applying for Universal Credit
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
Call us for free: 0800 144 8 444
Visit us: or your local office
For online advice visit:citizensadvice.org.uk/helptoclaim
If you’re a local organisation working with people who need to help applying Universal Credit get in touch with Viki Phillips, Service Delivery Manager; [[email protected]] for more information on how you can signpost or refer people to our service.
'Get Advice' Self referral form
Alternatively, we have a self-help referral form available on our website, and by answering a few questions we will be able to direct you to the information relevant to your enquiry. Please note, this is a self-help system and will only direct you to information- no advice on how to use the information is available. If you are unsure what to do with the information you have been given a webchat service is available on most of our public site webpages which should be able to assist you.
IF YOU ARE UNHAPPY WITH THE SERVICE YOU HAVE RECEIVED, PLEASE LET US KNOW BY USING OUR
NATIONAL FORMAL COMPLAINTS PROCEDURE