Who we are
Citizens Advice Torridge, North, Mid and West Devon is a local Charity that provides free, independent, confidential and impartial advice on all subjects to members of the local community. We aim to ensure that no-one suffers through lack of knowledge of the rights, responsibilities, and services available to them, or through an inability to express their needs effectively.
The Charity covers half of Devon, serving a population of over 300,000 people with a workforce of around 35 paid staff and over 70 volunteers through a multi-channel service involving face to face, Webchat, email and Adviceline (telephone) services. During the financial year 2020-21 we helped 13,822 people with 30,701 issues and brought £7,674,776 of household income gain into the local communities in which we work.
We hold a membership agreement with national Citizens Advice which includes use of branding, client case management systems and back-office management systems to support the running of the charity and alignment of the national strategy to give high quality advice and information. We are regulated by the Financial Conduct Authority (FCA) and accredited by the Advice Quality Standards (AQS).
In the latest Customer satisfaction survey Autumn 2020, 79% of those asked said that their problem was solved following advice from us and 90.7% said that we had helped them find a way forward with their problems. 6 in 10 said that they found it easier to manage day to day, and around 4 in 10 had more money or better control of their finances.View our Specialist Services
Face to Face locations (by appointment only)
We are offering face to face services in all locations but please note that these are by appointment only.
We no longer offer drop in advice services. If you are a professional third party and wish to refer a client in to our services you can send an email to firstname.lastname@example.org and one of the team will send you a link to our referral form.
Crediton Congregational Church
28 Plymouth Road
St Andrews Steet
125 East Street
Access To Justice
The Access to Justice Devon & Cornwall Project offers free legal consultancy and support to eligible people with family law issues, but do not have a lawyer and are not entitled to legal aid.
Issues we cover
- Divorce and Dissolution
- Separation and Cohabitation
- Financial Orders
- Child Arrangements
- Parental Responsibility
- Domestic abuse
Action For Children: Advice For Users Of Children’s Centres In Devon
This service provides advice for users of Children’s Centres in Devon, our advisers can offer a free income maximisation check, help with claiming, and guidance on financial management. They can also help parents understand how getting a job or changing the hours they work would affect their income and benefits.
Devon Advice Service For Working Age Carers
This DASWAC project is primarily a phone-advice service for all carers in the Devon County Council funded areas of Devon.
This service, alongside the Carers Advice on Benefits service and also the Advice on Benefits Challenging service can help carers to understand what welfare benefits they, or the cared for person might be entitled to.
The service can give carers a free benefit check, which will include looking at whether they would be better off working, and how starting work or changing their hours would affect their income and benefits.
Help is available to complete new benefit applications and also to challenge benefit decisions including Social Security Tribunal representation. In some circumstances it may be possible to arrange a face to face appointment when a phone advice service is not suitable. To use this service contact Devon Carers, or ask to be referred at your carer’s needs assessment.
Devon Carers: Helpline 03456 434 435 (available Monday to Fridays from 8am – 6pm and on Saturday 9am – 1pm).
Debt and Money Advice
The Torridge, North, Mid and West Devon Debt and Money Advice teams are funded by the Henry Smith Charity and Money and Pensions Service.
We have a dedicated team of caseworkers who can advise you of your rights and responsibilities, look at debt solutions and help with money management and financial capability all for free.
You can access the Debt and Money Advice team by contacting us over the phone, by email or Facebook messenger for initial help.
Alternatively, you can complete this initial referral form and one of our team will make contact with you to arrange an appointment.
The EmPOWER project is funded by the Energy Redress Scheme, it aims to help people in Devon to take control of their own energy usage by providing them with the knowledge, skills and resources for this to be possible.
A household is considered to be in fuel poverty if 10% or more of the household income is spent on fuel – in short that’s money spent on heating, hot water and running appliances. In Devon and Torbay more than one in ten households are fuel poor, meaning the region has one of the highest levels of fuel poverty in England.
Our Energy Champions will support our more vulnerable energy consumers with advice and support so they feel confident in using their energy systems and managing their energy bills.
Our Energy Advisors can:
- help householders understand how to efficiently use their heating and hot water systems;
- look at fuel bills to see if you can save money by switching tariff;
- deal with energy supplier issues, including billing and meter problems; and
- help liaise with social housing landlords to make energy efficiency improvements.
To find out more, get in touch with your local Citizens Advice and request an energy assessment.
Help to Claim
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential.
Our trained advisers can check that Universal Credit is the right benefit for you to claim, help with things like how to gather evidence for your application and how to prepare for your work coach appointment.
Call us for free: 0800 144 8 444 – Monday to Friday 8am to 6pm
Online web chat advice visit: www.citizensadvice.org.uk/helptoclaim
Healthwatch Champions in Devon provide specialist support, guidance and advice in all aspects of health and social care. The champions can help you resolve any health and social care enquiries and you can access this service by contacting Citizens Advice by phone, email or Facebook messenger.
Citizens Advice Torridge, North, Mid and West Devon have a specialist Welfare Benefits team funded by Macmillan Cancer Support. Our Macmillan team support clients with life limiting illnesses and can assist with benefit and grant applications, assist with form filling and referrals to other trusted Partner Agencies.
You can access the service by contact our Macmillan team directly on 0845 894 9567
Quids for Kids
Through the Quids for Kids project, we provide specialist advice to:
- Families of children (or young people up to the age of 21) with additional needs, a long-term illness or disability
- Care leavers
- Young homeless people
- Foster parents
- People looking after a child with a special guardianship order
We can help by assessing whether you are able to claim benefits, and we can help you challenge benefit decisions if you think you have not been treated fairly. We know the benefits system can be complicated and confusing and this can put busy families off claiming.
The service is available in the Devon County Council areas of East Devon, Exeter, Mid Devon, North Devon, South Hams, Teignbridge, Torridge and West Devon.
Funded by Devon County Council, the Quids for Kids project has already helped hundreds of families with children who have special needs. As a result millions of pounds of unclaimed benefits are now helping families manage the extra financial demands they experience. In the twelve months to April 2021 we advised 758 clients, achieving a total financial gains for our clients of over £790,000. However, we know that many families in these circumstances we work with still do not claim the benefits they are entitled to. If this is you, perhaps we can help.