Volunteering with Citizens Advice

We can all face problems that seem complicated or intimidating and it can be difficult and stressful trying to work things out alone.

At Citizens Advice, we have 18,800 highly trained volunteers who are invaluable to delivering our service and helping people find a way forward with the problems they face, and campaigning for changes to unfair policies and practices.

We helped 2.45 million people face to face, over the phone, by email and web chat in 2020-21

Getting involved

There are many ways to get involved, from admin, fundraising and trusteeship, to helping our clients find the information and advice they need. Our volunteers give confidential advice online, over the phone, and in person, to help our clients resolve their problems.

Torridge, North, Mid and West Devon Current Volunteering Opportunities:


Advice Roles (General, Benefits and Money)

What might you do as an adviser?

  • Complete an introduction to Citizens Advice and comprehensive training for your role
  • Talk to clients over the phone, online or face to face to explore what problems they’ve come for help with
  • Find information about the clients’ problems and help them to understand their options
  • Complete benefit checks to make clients aware of what benefits they are entitled to
  • Help to assess a client’s debts and provide money management advice
  • Refer or signpost for more specialist or in depth advice where needed

Non-Advice Roles (Triage, Admin and Research & Campaigns)

What might you do in a non-advice role?

  • Complete an introduction to Citizens Advice and comprehensive training for your role
  • Meet and greet clients and provide information or book appointments for further advice
  • Complete feedback surveys with clients to assess the impact our advice has
  • Support our office teams with admin duties
  • Work with our Research and Campaigns team to bring about change
  • Help with fundraising or attend event

How much time do I need to give?

Ideally we ask for at least 1 day per week, for at least 12 months.

What’s in it for you?

Volunteering for us:

  • Makes a real difference to people’s lives
  • Enables you to learn about a range of issues such as benefits, debt, employment and housing
  • Builds on valuable skills such as communication, listening and analysing
  • Increases your employability
  • Gives you the opportunity to work with a range of different people, independently and in a team.
  • Has a positive impact in your community-We’ll reimburse your expenses too

What do you need to have?

You don’t need specific qualifications but Are you….

  • Friendly and approachable
  • Non-judgmental, able to respect views, values and cultures that are different to your own
  • Good at listening to others
  • Someone with excellent written and verbal communication skills
  • Someone with good numeracy skills (essential for benefits and money adviser roles)
  • Able to demonstrate good IT skills
  • Able to understand information and explain it to others
  • Willing to learn about and follow the Citizens Advice aims, principles and policies
  • Willing to undertake comprehensive training in your role

…If so then apply for one of our roles today-we need you!

Trustee Roles

Trustees are volunteers who are expected to use their skills, knowledge and experience to help guide and govern their local Citizens Advice. They work with the Chief Executive and other staff to shape strategy and give direction.

This includes making sure that their local Citizens Advice is:

  • Doing what it was set-up to do, such as offering high quality advice services to the local community
  • Complying with the law, including upkeep of premises, insurance, recruitment and equipment
  • Securing money to meet current and new demands, and that all funds are used responsibly
  • Recognised and valued by local organisations, funders and people, who are aware of the vital service their local Citizens Advice provides

For a Trustee role description and application pack or for more information and to apply for any of our volunteering roles Email: Recruitment@ruraldevoncab.org.uk