Volunteering with Citizens Advice

We can all face problems that seem complicated or intimidating and it can be difficult and stressful trying to work things out alone.

At Citizens Advice, we have 18,800 highly trained volunteers who are invaluable to delivering our service and helping people find a way forward with the problems they face, and campaigning for changes to unfair policies and practices.

We helped 2.45 million people face to face, over the phone, by email and web chat in 2020-21

Getting involved

There are many ways to get involved, from admin, fundraising and trusteeship, to helping our clients find the information and advice they need. Our volunteers give confidential advice online, over the phone, and in person, to help our clients resolve their problems.


Torridge, North, Mid and West Devon Volunteering Roles:



What will you do as an Assessor?

  • Complete an introduction to Citizens Advice and comprehensive training for your role
  • Talk to clients over the phone, and online to explore what problems they’ve come for help with
  • Find information about the clients’ problems and help them to understand their options
  • Refer or signpost for more specialist or in depth advice where needed


What will you do as an Adviser?

  • Once you have trained to assessor level, complete additional training to adviser level
  • Talk to clients over the phone, online and face to face to explore what problems they’ve come for help with
  • Provide in depth information and advice to clients on a full range of issues
  • Complete forms and other actions on behalf of clients, as appropriate

What’s in it for you?

  • Make a real difference to people’s lives
  • Learn about a range of issues such as benefits, debt, employment and housing
  • Build on valuable skills such as communication, listening and analysing
  • Increase your employability
  • Work with a range of different people, independently and in a team.
  • Have a positive impact in your community-We’ll reimburse your expenses too.

What do you need to have?

You don’t need specific qualifications but you’ll need to:

  • Be friendly and approachable
  • Be non-judgmental and respect views, values and cultures that are different to your own
  • Have good listening skills
  • Have excellent verbal and written communication skills
  • Have good IT skills
  • Be able to understand information and explain it to others
  • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • Be willing to undertake comprehensive training in your role

How much time do you need to give?

Ideally we ask for at least 1 day per week, for at least 12 months.


Click here to view the Volunteer Information Pack